Eyelash Extension FAQs

What are eyelash extensions?

  • Eyelash extensions are single strands of synthetic eyelashes that are curved to replicate a natural eyelash. They are applied to each individual natural eyelash one by one for a natural, beautiful and luscious look.
How long will a set of eyelash extensions last?
  • When applied properly, eyelash extensions will last the length of the natural growth cycle of your eyelashes.
Who will perform application of my lashes?
  • We only employ top-notch aestheticians that are manufacturer-certified to apply eyelash extensions.
How often should I get refills?
  • Your natural eyelashes fall off every 45 - 60 days due to the natural growth cycle and are naturally replaced with the growth of a new eyelash. sooner. We recommend getting a refill every 2 to 4 weeks. If you wait too long your eyelash extensions will fall out and you will require a full set.
Can I apply mascara to my eyelash extensions?
  • Yes, but only water-based mascara.  Waterproof mascara or any type of oil based mascara can dissolve the bonding agent and shorten the life of your eyelash extensions, causing them to fall sooner. Care also needs to be taken in washing off the mascara. Only use a water based eye makeup remover.
Can I swim, shower, exercise, or visit a spa while wearing my eyelash extensions?
  • The bonding agent we use is waterproof and allows you to shower, swim, exercise etc. Special care is required but overall maintenance is low.
How do I take care of my new eyelash extensions?
  • Do not get lashes wet for 12- 24 hours. Light mist is fine
  • Avoid hot steam or sauna
  • Avoid running water directly on your lashes
  • Do not rub your eyes
  • Only use water based mascara (optional)
  • If applying mascara do so from middle to tip, avoid root area
  • Use water based eye makeup remover
  • Do not perm your lashes
  • Do not use a mechanical eyelash curler
  • Do not pull on your lashes (this may cause your natural lashes to come out prematurely)
How long will it take to apply my eyelash extensions and how is it done?
  • First, you will speak to one of our spa representatives, who will ask you a series of questions to ensure that you are a good candidate for eyelash extensions.
  • From there, we will book you a 3 hour appointment with one of our aestheticians.
  • During this appointment, you will consult with the aestheticians for a half hour before application.
  • Application usually takes about 2.5 hours.  During that time, we will ask that you lay as still as possible with your eyes closed.
How do I choose the look I want?
  • Eyelash extensions are available in a number of lengths and thickness. We normally consult with you first to see what type of style you are interested in. We also determine what your lashes can hold in regards to size. Each person's lashes will vary in strength and length. We take this into consideration when creating a look for you. The overall look of the lashes is very natural.
What eyelash extension brands do you carry?
  • Currently, we offer eyelash extension by XTreme Lashes.  We will soon also offer options from Butterfly Lashes and NovaLash.
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